Keep your digital business moving with dependable technical care.
Businesses that need ongoing care for their digital tools.
We confirm the exact features, limits, integrations and handover requirements in your proposal. Optional integrations, additional languages and extended training can be quoted separately.
Choose a proposed scope. Your written quote confirms the included work, limits, delivery and support before we begin.
Planned care for an agreed website or software scope.
Ongoing checks and an agreed support arrangement.
Support built around your systems and operations.
| What to expect | Essential Care | Business Care | Tailored Support |
|---|---|---|---|
| Maintenance | Agreed update and compatibility checks | Scheduled updates and performance checks | System-specific maintenance plan |
| Issue handling | Issue review within the agreed scope | Prioritized triage and agreed support channels | Tailored escalation and incident processes |
| Coverage | Named site or software scope | Agreed systems and routine reporting | Multiple systems and operational dependencies scoped |
| Scope limits | Systems, tasks and update frequency agreed | Support hours and response targets agreed | Coverage, escalation and service targets agreed |
| Estimated delivery | Onboarding date and service schedule agreed after assessment | Onboarding date and service schedule agreed after assessment | Onboarding date and service schedule agreed after assessment |
| Support coverage | Handover and onboarding scope agreed | Onboarding and support duration agreed | Support coverage and response targets agreed |
| Price (AED) | Request a Quote | Request a Quote | Request a Quote |
| Billing | Billing confirmed in your proposal | Billing confirmed in your proposal | Billing confirmed in your proposal |
| Optional add-ons | New features, major upgrades and out-of-scope recovery work | New features, major upgrades and out-of-scope recovery work | New features, major upgrades and out-of-scope recovery work |
Additional work is quoted and approved before it starts.
Onboarding date and service schedule agreed after assessment. Your proposal sets the acceptance checks, onboarding, support period, coverage hours and response targets. Ongoing maintenance and new development are separately scoped unless included.
Coverage hours, response targets and escalation channels are written into the support agreement. Around-the-clock coverage is not included unless explicitly agreed.
Routine maintenance and new development are scoped separately. New features, major upgrades and work outside the agreed coverage need a separate quotation.
Every quote is based on your scope. Prices are provided in AED, with inclusions, optional costs and applicable VAT stated before you commit.
These are quoted separately unless expressly included in your proposal. Payment gateway fees and third-party subscriptions are also confirmed separately.
We confirm a delivery schedule after reviewing requirements, content and integrations. No timeline is guaranteed before scoping.
Yes. Maintenance and support can be scoped separately, including the response times and coverage your business needs.
Tell us where you are and where you want to go. We’ll help connect the dots.
